acknowledgments
I am grateful for the encouragement and support of the entire Berrett-Koehler team who helped Make Their Day! become a best-selling book on recognition and made this second edition possible.
As with the first edition, I am indebted to my generous friends, clients, colleagues, and readers who have provided their support and insights and who, in many cases, allowed me to tell their stories. I appreciate each and every one of you.
I also want to thank my contacts at the organizations mentioned throughout the book. These people have shared best practices and lessons learned, as well as their tips for success.
Many people helped me update the original stories or determine that the essence of the story as told in the first edition ...
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