Index

A

Access to building, 176

Achievability, of stake-in-the-ground story, 24

Acknowledging, addressing vs., 10

Acronyms, 6062

Adrenaline, 112

Advertising agencies, 139

Affection, communicating, 100

Agenda, veering from client's, 2829

Analogies, 24, 3233

Anecdotes, see Story, telling a

Animation, using, 145146

Answering questions:

common mistakes in, 8890

considerations in, 88

and eliciting the reaction, 94

guidelines for, 9395

by multiple participants, 89

and not knowing the answer, 95

“Appear” function, 145146

Apple, 22, 136137

Aristotle, 12

Arms, using your, 116

Ashken, Ian, 156158

Assertions, backing up, 154155

Assumptions, making, 89

Attention, getting audience's, 8, 6667

Attire, 182

Audience. See also Questions (from audience)

“champions” in, 99

getting attention of, 8

motivation of, for asking questions, 87

reading along by, 8

researching your, 123130

Audio, 163

B

Bad news, trying to hide, 57

Bank of New York, 105, 185

Bar charts, 152153

Baron, Eric, 5, 54, 71

The Baron Group, 5, 54

Behavior(s), xv

coaching and changing, 109110

consistency between message and, 181

Believability, of stake-in-the-_ground story, 23

Benefits, features vs., 7172

The Big Day (downloadable tool), 191, 205206

Big Three messages, 2629, 37, 144

BMW, 22

Body language (of teams), 99, 113117

Boring sales presentations, xi, 77

Bragging, 100

“Brag sheets,” 102

Brands, 22, 147148

Braun, Lloyd, 34

Breathing, 112

Broadridge, 84

Burnett, Mark, 34

Business cards, 169, 181

Buying committee(s), ...

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