3 How to plan for successful change: Hooks
A strong, well thought plan will make your change successful. How you plan is different from traditional project planning. Traditional planning, where you sit down at the start of a project and plot every milestone and deliverable, will significantly increase the chances of your change failing.
The first real change I had to manage myself was moving an order help desk with one supplier, from Ireland to India, with a completely different supplier. Not only was the supplier changing, but because of the cost savings of locating the help desk in India, we could extend the opening hours and offer new services like resetting passwords, re-ordering frequently purchased items and checking the status of customers’ ...
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