Common Problems and Solutions

Things can turn bad at just about any time, from right after you press the start button to right before you choose the Shut Down command.

Problems Starting Up the Macintosh

Startup problems can be some of the most frustrating moments you'll ever spend in front of your Mac. Most of the time the proper solution can get you out of a jam and back on the road to productivity. Stay cool and follow our expert advice ahead.

An icon with a flashing question mark appears.

During startup, your Macintosh searches for a System Folder on your hard disk. If it cannot find one, it displays a flashing question mark in the middle of the screen that alternates between either a folder or a floppy-disk icon depending on the Mac you own. ...

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