Chapter 3. Lync Dial Plans and Voice Routing

In this chapter, we will cover the following topics:

  • Introducing dial plans and voice routing
  • Defining dial plans
  • Configuring PSTN usage – voice policy
  • Configuring PSTN usage – Location-Based Routing
  • Enabling routes
  • Validating trunks
  • Configuring load balancing, failover, and least cost routing
  • Controlling call forwarding

Introduction

Enterprise Voice is a complex group of features in Lync Server 2013, and involves a number of aspects that are as follows:

  • Technological, like the architecture of our deployment and our hardware
  • Economical, like Lync user licenses or Office 365 fees
  • Logistical, like the agreements with one or more external providers
  • Legal, like compliance with local regulations

This chapter focuses on ...

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