PART 3DIRECTION

If you don’t know where you are going, you might wind up someplace else.

Yogi Berra

Get Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.