Love It, Don't Leave It

Most people need a reason to improve their listening skills (in fact, any skills). Here’s a reason: You can get more of what you want from your work if you improve your listening (in meetings, at lunch, around the water cooler) and your understanding of:

• How work really gets done. Who are the informal leaders and what are the unwritten rules and accepted practices?
• The challenges the organization faces. Is the organization growing or downsizing? ...