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Love It, Don't Leave It by Sharon Jordan-Evans, Beverly Kaye

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Most people need a reason to improve their listening skills (in fact, any skills). Here’s a reason: You can get more of what you want from your work if you improve your listening (in meetings, at lunch, around the water cooler) and your understanding of:

  • image How work really gets done. Who are the informal leaders and what are the unwritten rules and accepted practices?
  • image The challenges the organization faces. Is the organization growing or downsizing? ...

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