Love 'Em or Lose 'Em, 5th Edition

ACKNOWLEDGMENTS

When we first wrote Love ’Em, we never dreamed we’d be invited to deliver five successive editions. Each time we looked at our material, we wondered what more we could say. Each time we found much more to say, and the task became whittling it down.

The job becomes easier, though, when you have a great team of colleagues to support the effort. We could not have managed this task without Nancy Breuer, our awesome “voice editor” who coached us on each edition and (ever so politely and lovingly) told us where we just didn’t make sense! She also helped us capture and edit out our U.S.-centricities.

We very much appreciated the work of our colleague Bette Krakau. In addition to being a very experienced consultant and facilitator, she ...