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Love 'Em or Lose 'Em, 4th Edition by Sharon Jordan-Evans, Beverly Kaye

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Chapter 26ZENITH Go for It

One of my best employees gave notice yesterday. Another just seemed to retire on the job. I’m a manager now and I’m reminded that engaging and retaining is an ever-lasting responsibility.

—A.J.

You’ve done it. You’re at Z. You may have come here through any number of routes. Some of you diligently read each of the chapters in this book. Others have skimmed, scanned, and landed here. Others came immediately to Z because they like to read the last first.

Whichever path brought you here, we have a series of questions for you to answer. If you have read all the chapters or even skimmed them, these questions will show you how much you’ve absorbed and what work you may still need to do. If you start here, this inventory will ...

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