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Love 'Em or Lose 'Em, 4th Edition by Sharon Jordan-Evans, Beverly Kaye

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Chapter 21UNDERSTAND Listen Deeper

My boss never really understood me.

—A.J.

“You’re not listening. You never listen.” If you ever hear these complaints, at home or at work, read on. Why is there no end to the training courses on this subject? Why do feedback surveys repeatedly tell managers that they are lousy listeners? Why don’t we get it?

Most managers don’t really believe that listening is a critical skill. They believe that being results oriented or customer focused is much more important to business success than being a good listener. Are they right?

Joe understands me. He listens to me—and I feel understood. The more he listens, the more I reveal, and the stronger our relationship becomes. We have developed a huge amount of trust. With ...

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