Chapter 12. Step 9: Don’t Browse Indiscriminately

"I am writing to tell you how disappointed I am with your Internet service," wrote Pamela to her ISP company, still fuming over the incident her son Matt had experienced the night before.

"We switched to your service recently, and my husband set up parental controls with content filtering to stop access to or search results that include Web sites we don’t approve of. We are very careful to protect our three children.

"Imagine our horror when our 12-year-old son, while searching for information on skin diseases for a school project, was inundated with pornographic images. He tried to close them, but they kept appearing faster than he could shut them down. He was very, very upset by the experience, ...

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