Publisher’s acknowledgements

We are grateful to the following for permission to reproduce copyright material:

Figures

Figure 1.7 reprinted with the permission of The Free Press, a division of Simon & Schuster, Inc. from Competitive Advantage by Porter, M. E. Copyright © 1985 by Porter, M. E. All rights reserved; Figure 1.9 reprinted with permission from Emerald Group Publishing Limited, originally published in Stevens, G. C., ‘Integrating the supply chain’, International Journal of Physical Distribution and Materials Management, 19(8) © Emerald Group Publishing Limited 1989; Figure 2.2 reprinted with permission of Harvard Business Review, from ‘Stock-outs cause walkouts’ by Corsten, D. and Gruen, T. Copyright © 2004 by Harvard Business Review ...

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