Notes
The role of human performance in creating competitive advantage has been extensively described in many papers and books over the last decade. The books that I have found most useful are Jeffrey Pfeffer's (1994) Competitive Advantage through People: Unleashing the power of the workforce, Harvard Business School Press, Boston, MA. Pfeffer, J. (1998) The Human Equation: Building profits by putting people first, Harvard Business School Press, Boston, MA. Fits-Enz, J. (1990) Human Value Management, Jossey-Bass, San Francisco. Kaplan, R.S. and Norton, D.P. (1996) The Balanced Scorecard, Harvard Business School Press, MA. Swanson, R. and Gradous, D. (1991) Forecasting Financial Benefits of Human Resource Development, Jossey-Bass, San Francisco. ...
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