Living Service: How to Deliver the Service of the Future Today

Acknowledgements

This book grew out of a journey of discovery – one that has been exciting and sometimes exhausting, but always enlightening and worth the effort. We thought we already knew about service, but we found there is always more to know.

Along the way we have learned from many people inside and outside Fujitsu. To all we are grateful.

First, we would like to thank many people across the Fujitsu Group who inspired us and provided support to this project. They include Naoyuki Akikusa, Ella Bennett, Roger Camrass, David Courtley, Hiromichi Hirata, Kazuo Ishida, Chiaki Ito, Takanori Katayama, Kazuhiko Kato, Tsuneo Kawatsuma, Hiromasa Kimura, Hiroaki Kurokawa, Ron Mitchell, Kazuo Miyata, Yoshi Miyata, Hiroki Nakagiri, Philip Oliver, Kiyoshi ...