Praise for Living Service
“Living Service will revolutionize service industries in the same way that lean thinking revolutionized manufacturing.” | ||
| --Ikujiro Nonaka, author of The Knowledge-creating Company, Professor Emeritus of International Business Strategy, ICS-Hitotsubashi University | ||
“When doing business with Toyota, service providers need to understand our mind, body and soul. Living Service shows how this can be done by all service providers in the future.” | ||
| --Hiroji Onishi, Managing Officer and CIO, Toyota Motor Corporation | ||
“To achieve real and sustained continuous improvement in the delivery of IT services you need a different mindset around putting customers first and a different business model that supports that way of thinking. Fujitsu ... |
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