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Listening Skills Training

Book Description

Most adults have poor listening skills. In fact, with attention spans of less than eight minutes is it any wonder business and personal communications are rife with misunderstanding and needless conflict? Listening Skills Training is a complete resource designed to develop vital listening skills and includes a step-by-step training guide, sample half-, full-, and two-day agendas, classroom handouts, tools, assessments, and ready-to-use PowerPoint(TM) slides. A CD-ROM is included.

Note: CD-ROM is not available for this Title.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Contents
  5. Preface
  6. Chapter 1 - Introduction: How to use this Book Effectively
    1. What is Listening?
    2. Why this is Important
    3. How the Book was Developed
    4. The Context of the Training
    5. The Content of the Training
    6. The Probable Realities of Participants
    7. How to use this Book
    8. The Book's Organization
    9. Icons
    10. What to Do Next
  7. Chapter 2 - Assessing the Needs of LEARNERS
    1. Assessment Steps
    2. Methods
    3. Assessment Tips
    4. Two Key Resources
    5. Using Focus Groups in Training Needs Assessment
  8. Chapter 3 - Designing Interactive Training
    1. Principles of Design in Adult Learning
    2. A Note on Training Language
    3. Using the Sample Designs in this Book
    4. Tips on Designing Effective Training
  9. Chapter 4 - Facilitating Listening Skills Training
    1. The Role of the Facilitator
    2. What is a Facilitator
    3. Engaging Adult Learners
    4. Creating the Learning Environment
    5. What to Do Next
  10. Chapter 5 - Evaluating and Improving Listening Skills Training
    1. Why Bother?
    2. The Classic Levels of Training Evaluation
    3. Instruments for Evaluation in this Workbook
    4. Improving Listening Skills Training
    5. What to Do Next
  11. Chapter 6 - Individual and Small-Group Sessions
    1. Individual Session
    2. Choosing the Content
    3. Sample Agenda
    4. Step-by-Step Planning
    5. Small-Group Session
    6. Choosing the Content
    7. Sample Agenda
    8. Step-by-Step Planning
    9. What to Do Next
  12. Chapter 7 - Half-Day Session
    1. Objectives and Use
    2. Choosing the Content
    3. Sample Agenda One
    4. Sample Agenda Two
    5. Sample Agenda Three
    6. Sample Agenda Four
    7. Sample Agenda Five
    8. Step-by-Step Planning
    9. What to Do Next
  13. Chapter 8 - Full-Day Session
    1. Objectives and Use
    2. Choosing the Content
    3. Sample Agenda One
    4. Sample Agenda Two
    5. Sample Agenda Three
    6. Step-by-Step Planning
    7. What to Do Next
  14. Chapter 9 - Multi-Day Session
    1. Objectives and Use
    2. Choosing the Content
    3. Sample Agenda, Day One
    4. Sample Agenda, Day Two (Full-Day Option)
    5. Sample Agenda, Day Two (Half-Day Option)
    6. Step-by-Step Planning
    7. What to Do Next
  15. Chapter 10 - Content Modules
    1. Using the Content Modules
    2. The Modules
  16. Chapter 11 - Assessments and Training Instruments
    1. Assessments
    2. Training Instruments
  17. Chapter 12 - Structured Experiences
    1. The Structured Experiences
    2. Handouts
  18. Appendix Using the Compact Disc
    1. Content of the CD
    2. Computer Requirements
    3. Printing from the CD
    4. Adapting the PowerPoint Slides
    5. Showing the PowerPoint Presentations
  19. For Further Reading
  20. About the Author
  21. Index