Lying to ourselves is more deeply ingrained than lying to others.
Culture change expert Carolyn Taylor told me this story about a senior executive who didn’t like bad news. When he heard bad news, he had a tendency to shoot the messenger. Over time, people started keeping bad news to themselves. They would sugarcoat their messages or conceal information that might upset the boss. When he came to Carolyn for help, can you guess how he described the problem?
Here’s what he said: “I don’t feel like I know what’s going on in my organization. People are not keeping me in the loop, and they are hiding information from me.”
He didn’t realize—at least, not at first—that his behavior was causing ...