Taking Listening One Step Further
Life is 10 percent what happens to you and 90 percent how you react to it.
—Charles R. Swindoll
On a particularly springlike Sunday afternoon in May 2011, the Emerson College Phonathon held its end-of-the-semester party. The Phonathon’s student supervisors, including my coauthor Theresa, had asked their local burrito spot, Boloco, to cater the event, ordering 35 “inspired” burritos. However, when the supervisors arrived to pick up their order, they were informed that it wasn’t ready—in fact, not a single one of their burritos had been wrapped. According to Boloco, the pickup time wasn’t for hours. Confused over the miscommunication and anxious as the party’s start time quickly approached, ...