In Practice: How a Team Found the Power of Purpose

In this story, Diana Larsen illustrates how a small group of information systems employees was transformed through an understanding of its true purpose. The group maintained the operations, hardware, and systems support for the primary website and delivery system of a nonprofit organization.

Diana worked with the engineering department of Bright Future (not its real name), a nonprofit organization that supports and encourages the work of other nonprofits and activists around the world. The department had invested in agile team chartering for its five development teams and its help/support desk group. The operations group had patiently waited its turn for the same attention.

Today was the ...

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