In Practice: The System Tracking Project
In her career as a senior project manager, Ainsley Nies encountered many challenging projects. In a consumer electronics company, an IT team had the task of supporting customer services and support systems. Here Ainsley describes how a project manager used agile chartering to facilitate a smooth adoption when asked to develop a new tracking system that would require a significant coordinated effort among many teams.
A New Challenge
Product manager Tom accepted a new challenge. He would guide the development of a new system for tracking support calls. The challenge? It required a complicated, coordinated effort between the software developers and the support reps. They would collaborate to build, install, ...
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