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Library Reference Services and Information Literacy

Book Description

As classrooms and universities strive to adapt their instructional methods to an ever progressing technological age, it is imperative that academic libraries also revisit the ways in which reference and instruction services are organized and implemented. Library Reference Services and Information Literacy: Models for Academic Institutions not only advocates for a more intentional integration of reference and instructional services, but it also provides organizational background, staff objectives, and various successes and challenges that have already been experienced by real institutions. This publication is an important reference source for librarians, practitioners, and university leaders who wish to maximize the current utilize of their resources.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Book Series
  5. Preface
  6. Acknowledgment
  7. Section 1: Background in Reference and Instruction
    1. Chapter 1: Reference
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION
      3. REFERENCE SERVICE IS DEFINED
      4. THE TWENTIETH CENTURY BEGINS
      5. TELEPHONE REFERENCE
      6. DEPARTMENT EXPANSION
      7. E-MAIL REFERENCE
      8. COMPUTERIZATION BRINGS CHALLENGES
      9. RETHINKING REFERENCE
      10. CONCLUSION
    2. Chapter 2: Reference in the 21st Century
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION
      3. SERVICES
      4. IN-PERSON SERVICES
      5. VIRTUAL SERVICES
      6. ASSESSMENT OF REFERENCE SERVICES
      7. PHILOSOPHIES OF REFERENCE SERVICE
      8. CONCLUSION
    3. Chapter 3: A Short History of Instruction in the Use of Libraries
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION
      3. EARLY BEGINNINGS
      4. EARLY TWENTIETH CENTURY
      5. INSTITUTIONALIZATION OF INSTRUCTION PROGRAMS
      6. MATURING OF AN AREA OF STUDY
      7. CONCLUSION
    4. Chapter 4: Library Instruction in the 21st Century
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION
      3. STANDARDS FOR INFORMATION LITERACY PROGRAMS
      4. CURRENT MODELS FOR LIBRARY INSTRUCTION
      5. CONCLUSION
  8. Section 2: Services in Academic Libraries
    1. Chapter 5: BGSU - Firelands College
      1. EXECUTIVE SUMMARY
      2. OBJECTIVES OF THE CHAPTER
      3. ORGANIZATIONAL BACKGROUND
      4. SETTING THE STAGE: REFERENCE
      5. CURRENT STATE: REFERENCE
      6. SETTING THE STAGE: INSTRUCTION
      7. CURRENT STATE: INSTRUCTION
      8. INTEGRATION
      9. CHALLENGES FACING THE LIBRARY
      10. FUTURE DIRECTIONS
    2. Chapter 6: University of South Florida
      1. EXECUTIVE SUMMARY
      2. OBJECTIVES OF THE CHAPTER
      3. ORGANIZATIONAL BACKGROUND
      4. SETTING THE STAGE: REFERENCE
      5. CURRENT STATE: REFERENCE
      6. SETTING THE STAGE: INSTRUCTION
      7. CURRENT STATE: INSTRUCTION
      8. INTEGRATION
      9. CHALLENGES FACING THE LIBRARY
      10. FUTURE DIRECTIONS
    3. Chapter 7: William Paterson University of New Jersey
      1. EXECUTIVE SUMMARY
      2. OBJECTIVES OF THE CHAPTER
      3. ORGANIZATIONAL BACKGROUND
      4. SETTING THE STAGE: REFERENCE
      5. CURRENT STATE: REFERENCE
      6. SETTING THE STAGE: INSTRUCTION
      7. CURRENT STATE: INSTRUCTION
      8. INTEGRATION
      9. CHALLENGES FACING THE LIBRARY
      10. FUTURE DIRECTIONS
    4. Chapter 8: University of South Carolina Aiken
      1. EXECUTIVE SUMMARY
      2. OBJECTIVES OF THE CHAPTER
      3. ORGANIZATIONAL BACKGROUND
      4. SETTING THE STAGE: REFERENCE
      5. CURRENT STATE: REFERENCE
      6. SETTING THE STAGE: INSTRUCTION
      7. CURRENT STATE: INSTRUCTION
      8. INTEGRATION
      9. CHALLENGES FACING THE LIBRARY
      10. FUTURE DIRECTIONS
    5. Chapter 9: Utah State University
      1. EXECUTIVE SUMMARY
      2. OBJECTIVES OF THE CHAPTER
      3. ORGANIZATIONAL BACKGROUND
      4. SETTING THE STAGE: REFERENCE
      5. CURRENT STATE: REFERENCE
      6. SETTING THE STAGE: INSTRUCTION
      7. CURRENT STATE: INSTRUCTION
      8. INTEGRATION
      9. CHALLENGES FACING THE LIBRARY
      10. FUTURE DIRECTIONS
    6. Chapter 10: California State University, East Bay
      1. EXECUTIVE SUMMARY
      2. OBJECTIVES OF THE CHAPTER
      3. ORGANIZATIONAL BACKGROUND
      4. SETTING THE STAGE: REFERENCE
      5. CURRENT STATE: REFERENCE
      6. SETTING THE STAGE: INSTRUCTION
      7. CURRENT STATE: INSTRUCTION
      8. INTEGRATION
      9. CHALLENGES FACING THE LIBRARY
      10. FUTURE DIRECTIONS
      11. CONCLUSION
    7. Chapter 11: Indiana University South Bend
      1. EXECUTIVE SUMMARY
      2. OBJECTIVES OF THE CHAPTER
      3. ORGANIZATIONAL BACKGROUND
      4. SETTING THE STAGE: REFERENCE
      5. CURRENT STATE: REFERENCE
      6. SETTING THE STAGE: INSTRUCTION
      7. CURRENT STATE: INSTRUCTION
      8. INTEGRATION
      9. CHALLENGES FACING THE LIBRARY
      10. FUTURE DIRECTIONS
      11. APPENDIX
  9. Section 3: Conclusion
    1. Chapter 12: Reference and Instruction Services as an Integrated Approach
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION
      3. THE LINKED HISTORY OF REFERENCE AND INSTRUCTION SERVICES
      4. REQUIRED AREAS OF INTEGRATION
      5. CHALLENGES TO ACADEMIC LIBRARIES TODAY
      6. CONCLUSION
  10. Section 4: Supplementary Materials
  11. Compilation of References
  12. About the Contributors
  13. Appendix 1: Presidential Committee on Information Literacy: Final Report
    1. THE IMPORTANCE OF INFORMATION LITERACY TO INDIVIDUALS, BUSINESS, AND CITIZENSHIP
    2. OPPORTUNITIES TO DEVELOP INFORMATION LITERACY
    3. AN INFORMATION AGE SCHOOL
    4. CONCLUSION
    5. BACKGROUND TO REPORT
    6. FURTHER INFORMATION
  14. Appendix 2: Information Literacy Competency Standards for Higher Education
    1. INFORMATION LITERACY DEFINED
    2. INFORMATION LITERACY AND INFORMATION TECHNOLOGY
    3. INFORMATION LITERACY AND HIGHER EDUCATION
    4. INFORMATION LITERACY AND PEDAGOGY
    5. USE OF THE STANDARDS
    6. INFORMATION LITERACY AND ASSESSMENT
    7. STANDARDS, PERFORMANCE INDICATORS, AND OUTCOMES
    8. SELECTED INFORMATION LITERACY INITIATIVES
  15. Appendix 3: Professional Competencies for Reference and User Services Librarians
    1. INTRODUCTION
    2. DEFINITIONS
    3. ACCESS
    4. KNOWLEDGE BASE
    5. MARKETING/AWARENESS/INFORMING
    6. COLLABORATION
    7. EVALUATION AND ASSESSMENT OF RESOURCES AND SERVICES
  16. Appendix 4: Guidelines for Behavioral Performance of Reference and Information Service Providers
    1. INTRODUCTION
    2. 1.0 APPROACHABILITY
    3. 2.0 INTEREST
    4. 3.0 LISTENING/INQUIRING
    5. 4.0 SEARCHING
    6. 5.0 FOLLOW-UP