Levers Of Organization Design: How Managers Use Accountability Systems For Greater Performance And Commitment

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DIAGNOSTIC CONTROL SYSTEMS

BUILDING AN ORGANIZATION from the ground up is like designing a building. In Chapters 1 and 2, we laid the foundation. In chapter 3, we erected the unit structure and dividers—the floors and rooms that define working space. In this chapter, we run the wiring—the accountability systems—that provides the power to make everything work.

To better understand how to power up an organization, we can refer to Ohm’s Law, a basic formula in electronics:¹

Where

In an organization, the left side of the formula—energy flow—is the ...