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Letting Go of the Words by Janice Redish

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5 Writing Information, Not Documents

In this chapter, we tackle three important issues:

• Breaking up large documents
• Deciding how much to put on one web page
• PDF-yes or no?

Right information at the right time in the right amount.

All three issues relate to helping people get just what they need, when they need it, in the amount they need, as quickly as possible.

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Breaking up large documents

Most people come to the web for information, not for a complete document. They don’t want the user manual; they want instructions for the task they are doing. They don’t want the handbook; they want the answer to specific questions. They want usable, ...

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