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Gain Agreement on Project Metrics Ahead of Time

My last meeting of the year was with Heather Cruise. Heather pulled me aside at the annual Christmas lunch to ask if I could attend a project conclusion meeting with her later that week.

Heather was assigned to a project for the Finance Division after the previous project manager resigned. The project was already experiencing some problems, which was probably a factor in the previous project manager leaving the country. It had been a tough spot for Heather, but she had done an admirable job in bringing the project to completion. The solution was finally implemented, but there was still some question ...

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