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Lessons in Project Management, Second Edition by Jeff Mochal, Tom Mochal

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Manage Client Expectations

My workload was unusually slow during the last week of September, so I decided to proactively check in with several project managers to see if I could offer any assistance. My first meeting was with Nikki Hooper; she was working with her client to update an application on how commissions were paid. Nikki was a mother of three with short blonde hair and green eyes. An extremely conservative woman, Nikki was active on her church board as well as her school’s Parent Teacher Association. This was my first interaction with her, and I could tell she was skeptical about whether I could offer any real advice or help. Like ...

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