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Lessons in Project Management, Second Edition by Jeff Mochal, Tom Mochal

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Collect Metrics That Can Lead to Fundamental Improvements

Terri Milner and Sarah York stopped by my office to discuss their new project. Terri and Sarah were sorority sisters in college and had recently been reunited because Sarah relocated to Dickens and began working at Mega Manufacturing in July. Terri had been with the company five years in June; she was generally respected for her intelligence but somewhat criticized for her lack of organizational skills. They were both very outgoing, and I was sure they were enjoying the opportunity to work together, even if the project assignment was out of the ordinary.

“So you guys were in the same ...

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