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Lessons in Project Management, Second Edition by Jeff Mochal, Tom Mochal

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Make Quality a Mindset and Ongoing Process

I had been trying to cut back on my coffee intake lately. Not that I was “Mr. Healthy” but every little bit helped, I figured. Who needs all that caffeine anyway? Part of the plan was to avoid drinking coffee at home in the morning and instead drink water or juice. So my first cup was usually in my office as I checked my e-mail. This morning I was returning from the break room with my first cup when I ran into Erika Thompson.

Erika was wearing a black skirt with a red blouse and flag-shaped earrings (it was July 3). Her husband, Martin, was in the Army and was stationed overseas on an eight-month tour ...

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