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Lessons in Project Management, Second Edition by Jeff Mochal, Tom Mochal

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Identify the Root Cause of Problems

Jade Johnson was an older woman with curly black hair and a big nose. As far as I knew, she had never been married and still lived in an old house on Rutherford Street she bought more than 25 years ago. In my 10-plus years at Mega Manufacturing, I hadn’t been able to find anyone who knew much about her, which was strange because she could tell you the life story, including the latest gossip, of everyone in the office.

In fact, it was spooky how much she knew about people. My first meeting with Jade was memorable. My wife and I had just moved to Dickens and it was only my second day on the job. A colleague ...

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