Contents
Chapter 1: First Things First: What Is Leadership?
Misconceptions about Leadership
Helping Employees Feel Ownership
Aligning Your Vision with the Vision of Your People
Inspiring Others to Share the Vision
Making the Vision Real for People
Chapter 3: It's the Business, Stupid!
Three Questions about IT's Role in the Organization's Mission
Fiscal Management—IT Is an Investment, Not a Cost
The CIO as a Business Leader, Not Technologist
Managing Perception versus Reality
The Importance of Communication
Who Do I Need to Communicate With?
How Should I Communicate with Them?
How Often Should I Communicate?
Focusing on the Issue, Not the Person
Chapter 5: Relationship Management
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