Leo Laporte’s Guide to Safe Computing

Appendix A. Troubleshooting Methods and Flowcharts

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• The Troubleshooting Process 646

• Summarizing the Troubleshooter’s Philosophy 657

• Flowcharts 658

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The Troubleshooting Process

If you don’t service computers for a living, it might seem scary to talk about the troubleshooting process. But, believe us, it’s worth the effort to follow a process that can find problems in a hurry, whether you earn your living at it or just want to save a few bucks and be the hero of your office or home.

To become a successful troubleshooter, you need to do the following:

• Learn as much as you can about what went wrong.

• Evaluate the environment ...