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Leo Laporte’s Guide to Safe Computing

Book Description

The best all-around guide for diagnosing, maintaining and protecting your PC.

  • Offers advice from the best PC guys in the business, so users can feel confident to do everything from troubleshooting to repairing a computer.

  • Broad coverage of common PC maladies found in the hardware, software, and operating systems

  • Easy to use advice shows what users can do right now (in about 10 minutes) to protect their computers.

  • Table of Contents

    1. Copyright
      1. Dedication
    2. About the Authors
    3. Acknowledgments
    4. Tell Us What You Think!
    5. Introduction
      1. Why You Need This Book
      2. How to Use This Book
      3. How This Book Is Organized
        1. Chapter 1: PC Anatomy 101
        2. Chapter 2: Troubleshooting Windows XP and Windows Applications
        3. Chapter 3: Troubleshooting Storage Devices
        4. Chapter 4: Troubleshooting Your Printer
        5. Chapter 5: Troubleshooting Graphics and Sound Problems
        6. Chapter 6: Troubleshooting Multimedia and Imaging Devices
        7. Chapter 7: Troubleshooting I/O Ports and Input Devices
        8. Chapter 8: Troubleshooting Your Network and Internet Connections
        9. Chapter 9: Troubleshooting Memory, Processor, and System Performance Problems
        10. Chapter 10: Troubleshooting Power Problems
        11. Appendix: Flowcharts and Troubleshooting Methodology
      4. Special Elements in This Book
        1. A Word from Mark for Fans of PC Help Desk in a Book
    6. 1. PC Anatomy 101
      1. Subsystems Make the Computer
      2. All Around a Desktop PC
        1. Front Views of Typical Desktop Computers
          1. Points of Failure on the Front of Your Computer
        2. Rear Views of Typical Desktop Computers
          1. Points of Failure on the Rear of Your Computer
      3. Stop ESD—Don’t Fry Your PC!
      4. Inside a Typical PC
        1. Expansion Slots
        2. Points of Failure Inside the Computer
          1. The ATA/IDE Interface
          2. The Serial ATA (SATA) Interface
          3. Integrated and Add-on Sound Hardware
          4. Front Panel Connectors
          5. BIOS Chip and CMOS Battery
      5. All Around a Notebook Computer
        1. Points of Failure on a Notebook Computer
      6. Controlling Your PC’s Operation with BIOS Setup
        1. How the BIOS Displays Your PC’s Components
        2. BIOS Setup Screens and Their Uses in Troubleshooting
          1. Main Menu
          2. Standard Setup
          3. Detecting Installed Drives
          4. Advanced BIOS and Chipset Features Menus
          5. Integrated Peripherals (I/O Devices)
          6. Power Management
          7. PCI Configuration
          8. PC Health (Hardware Monitor)
          9. Saving Your Changes and Restarting the Computer
        3. What to Do If Your Computer Can’t Retain BIOS Setup Information
        4. Power-On Self Test
          1. POST Codes
      7. Hardware Resources
        1. IRQs
        2. I/O Port Addresses
        3. DMA Channels
        4. Memory Addresses
        5. Viewing Hardware Resources in Use
      8. Using Your Computer’s Anatomy for Troubleshooting
    7. 2. Troubleshooting Windows XP and Windows Applications
      1. Fixing Startup Problems
        1. Overview of the Computer Boot and Windows Startup Processes
        2. Fixing Hard Disk Configuration Problems
          1. Configuring a Hard Disk Drive in the System BIOS
          2. Repairing a Damaged Master Boot Record
          3. Determining Whether the Problem Is the MBR or Missing Boot Files
          4. Special Procedures for Special Cases
          5. Repairing a Missing Boot Sector with Windows XP
        3. Fixing Other Startup Problems with Windows XP
          1. Understanding the Boot Log
      2. Fixing Shutdown Problems
      3. Using Control Panel
        1. Accessibility Options
          1. Display
        2. Add Hardware
        3. Add or Remove Programs
        4. Administrative Tools
          1. Troubleshooting with Computer Management
        5. Display Properties
        6. Folder Options
        7. Keyboard
        8. Mouse
        9. Power Options
        10. Sounds and Audio Devices
        11. User Accounts
        12. System Properties
      4. Using Device Manager
        1. Solving Resource Conflicts with Device Manager
        2. Using Device Manager to Determine Other System Problems
        3. Signed and Unsigned Device Drivers
        4. Windows Update and Device Drivers
      5. Using the Windows XP Hardware Troubleshooter
      6. Other Windows Diagnostic, Reporting, and Repair Tools
        1. Using System Information
          1. Using Net Diagnostics
          2. Using System Restore
          3. Using File Signature Verification
          4. Using DirectX Diagnostics
        2. Using System File Checker
        3. Using Error-Checking (CHKDSK) and Defrag
        4. Using Remote Assistance in Windows XP
          1. Troubleshooting Remote Assistance
        5. Using MSConfig
          1. Cleaning Up Startup Slowdowns with Paul Collins’ Startup Index
          2. Limitations of MSConfig
      7. Keeping Windows Healthy with Service Packs and Windows Update
        1. Using Windows Update
        2. Ordering and Downloading Service Packs
      8. Performing a Repair Installation
      9. Fixing Programs That Won’t Run
        1. Troubleshooting Programs That Won’t Run Under Windows XP
        2. Troubleshooting Programs That Won’t Run from Shortcuts
        3. Troubleshooting Programs That Won’t Run from Windows Explorer
        4. Adding a Shortcut
        5. Why Application Software Can Fail
        6. Researching Your Program’s Compatibility with Windows
        7. I’m Not Sure What My Exact Program Version Is
        8. I’m Having Problems Removing My Application
        9. I’m Having Problems Reinstalling My Application
        10. Upgrading Applications
        11. Problems with Applications’ Default Settings
          1. I Can’t Start My Favorite Commands from Menu Buttons
          2. I Can’t See All My Program’s Menu Options
          3. I Need to Configure My Program to Use My Default Document Folder
          4. I Can’t Open a Particular Type of File
        12. The Unworkable Application
        13. Troubleshooting Games
      10. Troubleshooting STOP Errors with Windows XP
        1. Preventing and Reducing Occurrences of BSOD Errors in Windows
      11. Stopping Viruses
        1. Antivirus Strategies
      12. Slamming Spyware
    8. 3. Troubleshooting Storage Devices
      1. Troubleshooting Installed Hard Disk Drives
      2. Non-Bootable Floppy Disk in Drive A:
      3. Troubleshooting ATA/IDE Hard Disks
        1. Checking the Hard Disk Connection to the Power Supply
        2. Checking the Drive and Host Adapter Connection to the Data Cable
        3. Configuring ATA/IDE Drive Jumpers
        4. Checking a Laptop/Notebook’s Hard Disk Power/Data Connection
      4. Troubleshooting Serial ATA (SATA) Hard Disk Drives
        1. Checking the SATA Hard Disk Power Connector
        2. Checking the SATA Data Cable
      5. Troubleshooting IEEE-1394 Drives
        1. Troubleshooting Other Problems with an IEEE-1394 Drive
      6. Troubleshooting a USB Drive
      7. Troubleshooting a PC Card/CardBus Drive
      8. Determining Actual Drive Failure Has Occurred
      9. Preparing a Hard Disk for Use
        1. Preparing an Additional Hard Disk with Windows XP
        2. Preparing a Bootable Hard Disk with Windows XP
        3. Troubleshooting Problems with Recognizing Full Drive Capacity
        4. Troubleshooting Disk Partitioning Problems
        5. Troubleshooting Booting Problems
        6. Troubleshooting Hard Disk or Optical Drive Bootup Problems
        7. Preparing Other Drives to Act as Bootable Devices
        8. Solving UDMA Mode Problems with ATA/IDE Drives
      10. Upgrading a Portable Hard Disk
        1. Using EZ Upgrade Universal and EZ Gig II
          1. Connecting the New Hard Disk to Your Portable Computer
          2. Preparing the New Hard Disk with EZ Gig II
        2. Installing the New Hard Disk in Your Portable Computer
          1. Using Your Existing Hard Disk as an External Hard Disk
      11. Solving Problems with Writeable CD and DVD Media
        1. Solving Can’t-Write-to-Media Problems
          1. Troubleshooting Incorrect Media and Media Usage Problems
          2. Troubleshooting CD-Mastering Drive Support Problems
          3. Troubleshooting Problems with Closed Media
          4. Troubleshooting Drag-and-Drop (Packet-Writing) Problems
          5. Troubleshooting Problems with the Writeable Drive Hardware
          6. Troubleshooting Problems with Windows XP and Writeable Drives
          7. Troubleshooting Drives That Windows XP Doesn’t Recognize
          8. Erasing CD-RW Media Created with Windows XP’s CD-Writing Wizard
          9. Adjusting and Disabling the Windows XP CD-Writing Feature
        2. Troubleshooting Recorded Media You Can’t Read on Another System
        3. Troubleshooting Buffer Underruns
    9. 4. Troubleshooting Your Printer
      1. Printer Types and Technologies
      2. Troubleshooting Common Printer Problems
        1. Troubleshooting a Printer That Doesn’t Print
          1. Printer Is Offline
          2. Printer Cable Is Loose or Detached
          3. Wrong Printer Is Selected in Windows
          4. Changing the Default Printer in Windows
        2. Port Problems
          1. USB Printing Issues
          2. Hi-Speed USB Support Issues
          3. Parallel Port Modes
          4. Switchbox Issues
      3. Troubleshooting Inkjet Printers
        1. Troubleshooting an Inkjet Printer with Its Status Lights
        2. Solving the “Inkjet Printer Blues”
          1. Cleaning an Inkjet Printer
          2. Choosing the Right Print Settings for Your Media
          3. Preventing and Fixing Paper Jams
          4. Creating Print-Worthy Images
          5. Tracking Ink Consumption
          6. Correcting Misaligned Printheads
      4. Troubleshooting Photo Printers
        1. Troubleshooting Printing from the PC
        2. Troubleshooting Direct Printing
          1. Can’t Print from Flash Memory Card
          2. Can’t Print from Digital Camera or External Storage
          3. Poor Direct Print Quality
          4. Troubleshooting Dye-Sublimation Photo Printers
      5. Troubleshooting Laser/LED Printers
        1. Laser/LED Printer Status Lights and Messages
        2. Common Laser/LED Problems and Solutions
          1. Troubleshooting Marks and Smudges on the Printout
          2. Can’t Print a Full Page
          3. Paper Jam
          4. Paper Out
          5. Toner Cartridge Problems
          6. Fading or Uneven Text
      6. Understanding Your Printer’s Properties Sheets
        1. Accessing the Properties Sheets for Your Printer
          1. The General Tab
          2. Printing Preferences
          3. Enhanced Printing Preferences
          4. The Sharing Tab
          5. The Ports Tab
          6. The Advanced Tab
          7. The Device Settings Tab
          8. The Color Management Tab
          9. Printer Properties for Dye-Sublimation Printers
          10. Using Printer Properties to Troubleshoot Your Printer
      7. Troubleshooting Gibberish Output
    10. 5. Troubleshooting Graphics and Sound Problems
      1. Troubleshooting the Display Subsystem
      2. Troubleshooting Monitors and Displays
        1. There’s a Problem with the Size or Position of the Windows Desktop
          1. The Edges of the Windows Desktop Are Cut Off
          2. There Are Black Lines or Rectangles Across the Desktop with an LCD Display
          3. There’s a Black Border All Around the Desktop
          4. The Edges of the Windows Desktop Are Curved
        2. The Text and Icons Onscreen Are Hard to Read
          1. The Screen Is Too Dim or Too Bright
          2. The Text and Icons Are Too Large or Too Small
          3. The Text Is Too Small or Too Hard to Read
          4. Fonts and Icons Overlap on the Windows Desktop
        3. The CRT Monitor Flickers
        4. Troubleshooting Damaged or Defective Displays or Display Adapters
      3. Troubleshooting Graphics Cards
        1. Can’t Start the Computer Using Normal Display Drivers
        2. Computer Locks Up Frequently or Has Display Quality Problems
        3. Colors Are Distorted
        4. Increasing Available Display Memory on Systems with Integrated Video
        5. Troubleshooting Multiple Displays
          1. Enabling Multiple-Monitor Support
          2. I Can’t Get the Second Display to Work
          3. The Second Display Won’t Run 3D Graphics
          4. The Second Display Shows What’s on the First Display
          5. The Secondary Display Doesn’t Show Any Programs
          6. The Secondary Display Is Using the Same Driver as the Primary Display
      4. Troubleshooting 3D Game Performance and Image Quality
        1. 3D Games Run Too Slowly
        2. Improving AGP Video Performance
          1. Finding and Installing AGP Chipset Drivers
          2. Configuring AGP Options in the System BIOS
        3. Reinstalling or Updating Your Display Adapter Driver
      5. Troubleshooting Audio
        1. Can’t Record or Play Back Sounds
          1. Troubleshooting Problems with Sound Card Installation and Drivers
          2. Troubleshooting Problems with Speaker and Microphone Connections
          3. Troubleshooting the Sound Volume Controls
          4. Can’t Hear Sound from Additional Speakers
          5. Troubleshooting Problems with 3D Sound in Games
          6. Troubleshooting Playback Problems with Music CDs
    11. 6. Troubleshooting Multimedia and Imaging Devices
      1. Troubleshooting DV Camcorder Connections
        1. Troubleshooting Camera and 1394a Port Recognition Issues
        2. Troubleshooting Video-Editing Software Problems
      2. Troubleshooting Digital Camera Connections
        1. Troubleshooting Digital Camera Configuration Problems
        2. Troubleshooting Digital Camera Power Problems
        3. Troubleshooting Digital Camera and USB Port/Hub Problems
        4. Troubleshooting AutoPlay Problems
          1. Fixing AutoPlay with Autofix
          2. Fixing AutoPlay’s Program Prompts
          3. Fixing Problems with AutoPlay Handlers
          4. Fixing AutoPlay Problems by Uninstalling Your Device
        5. Preventing and Troubleshooting Data Loss in Digital Cameras
          1. Recovering Data from Your Flash Memory Card with mediaRECOVER
        6. Troubleshooting File-Viewing Problems
        7. Troubleshooting Problems with Camera and Printer Docks
          1. Troubleshooting Printing Problems with Printer Docks
        8. Troubleshooting Flash Memory Card Readers
          1. Troubleshooting Safely Remove Hardware
      3. Troubleshooting DVD Playback
        1. Can’t Use Advanced Speaker Systems with Your DVD Player
        2. Troubleshooting Aspect Ratio and Screen Resolution Settings
      4. Troubleshooting MP3 Digital Music and Media Players
        1. Troubleshooting PC Connections to Your MP3 Player
        2. Troubleshooting Capacity Issues with Your MP3 Player
        3. Troubleshooting DRM Problems with Your MP3 Player
        4. Troubleshooting Other Types of Media Playback
      5. Troubleshooting Scanners
        1. Using Device Manager to Troubleshoot Scanner Problems
        2. Common Problems and Solutions for Scanners
          1. Troubleshooting USB Scanners
          2. Troubleshooting IEEE-1394a Scanners
        3. Troubleshooting Scan Quality Problems
    12. 7. Troubleshooting I/O Ports and Input Devices
      1. I/O Port Uses and Types
        1. Common I/O Port Types
          1. USB 1.1 and USB 2.0 Ports
          2. IEEE-1394a (FireWire 400) Ports
        2. I/O Port Uses
          1. Adapting Legacy Devices to USB Ports
      2. Diagnosing Problems with Ports and Input Devices
        1. Diagnosing Port and Driver Problems with Device Manager
      3. Troubleshooting USB Ports and Hubs
        1. Troubleshooting USB 2.0 (Hi-Speed USB) Support
          1. Locating USB 2.0–Compatible Ports
          2. Checking for Problems with Existing USB 2.0 Ports
        2. Installing the Right Device Drivers for Your USB Device
        3. Troubleshooting USB Hub Power Problems
      4. Troubleshooting IEEE-1394 Ports and Hubs
        1. Tracking Down Integrated and Add-on 1394 Ports
          1. Enabling 1394 Ports
      5. Troubleshooting Keyboards and Mice
        1. Troubleshooting USB Keyboards and Mice
          1. Using Device Manager to Troubleshoot USB Input Devices
          2. Using the System BIOS to Solve Problems with USB Devices
        2. Troubleshooting Wireless Keyboards and Mice
          1. Using Device Manager to Troubleshoot Wireless Mice and Keyboards
          2. Troubleshooting Problems with Wireless Input Devices
        3. Troubleshooting PS/2 Ports, Keyboards, and Mice
          1. Using Device Manager to Troubleshoot a PS/2 Mouse or Keyboard
          2. Using the System BIOS to Solve Problems with PS/2 Pointing Devices
        4. Troubleshooting Pointing Device Problems with Control Panel
          1. Using Other Methods to Diagnose Problems with Input Devices
      6. Troubleshooting Serial and Parallel Ports
        1. Parallel Port Troubleshooting
          1. Connecting the Parallel Cable to the Computer and Device
          2. Troubleshooting Parallel Port Mode Settings
          3. Troubleshooting a Disabled Parallel or Serial Port
          4. Troubleshooting Parallel Port Cabling and Device Issues
          5. Troubleshooting Parallel Port Daisy-Chaining Issues
        2. Serial Port Troubleshooting
          1. Connecting the Serial Cable to the Serial Port
          2. Troubleshooting a Disabled Serial Port
          3. Preventing IRQ Conflicts Involving Serial Ports
    13. 8. Troubleshooting Your Network and Internet Connections
      1. Troubleshooting Missing or Outdated Software Components
        1. Installing/Reinstalling ISP Setup Software
      2. Troubleshooting Problems with Secure Websites
      3. Troubleshooting Problems with Viewing Certain Websites
        1. Dealing with Website Error Messages
        2. Website Viewing Tips and Tricks
        3. Internet Options
      4. Troubleshooting a Dial-Up (Analog Modem) Connection
        1. Configuring Dial-Up Networking
          1. The Dial-Up Networking General Tab
          2. The Dial-Up Networking Options Tab
          3. The Security Tab
          4. The Networking Tab
          5. The Advanced Tab
        2. Troubleshooting Dial-Up Modem Hardware
          1. Modem Has No Dial Tone
          2. PC Can Dial But Does Not Connect
          3. Port Already Open / Modem in Use by Another Application
          4. Using Analog Modem Diagnostics
      5. Troubleshooting a Broadband Internet Connection
        1. Troubleshooting a Cable Modem Connection
          1. Troubleshooting a DSL Connection
          2. Troubleshooting a Satellite Connection
          3. Using Signal Lights to Troubleshoot Your Connection
      6. Troubleshooting Ethernet Networks
        1. Troubleshooting Network Software Configuration
        2. I Can’t Access Other Computers on the Network
        3. I’m Not Sure My Network Settings Are Correct
          1. I’m Not Sure I Have a Valid IP Address
        4. Updating Network Hardware Drivers
        5. Troubleshooting Ethernet Network Hardware
          1. Troubleshooting Network Adapter Installations
          2. Troubleshooting Cabling
      7. Troubleshooting Wi-Fi Networks
        1. Using the Windows XP SP2 Wireless Network Setup Wizard
      8. Troubleshooting Routers and Gateways
        1. Troubleshooting a Router
      9. Troubleshooting PC Card/CardBus Devices
      10. TCP/IP Configuration and Troubleshooting
        1. Using a Fixed IP Address with a Dial-Up or PPPoE Broadband Connection in Windows XP
          1. Using a Fixed IP Address with a LAN, Cable Modem, or Fixed Wireless Connection in Windows XP
        2. Using TCP/IP Diagnostics to Troubleshoot Your Connection
          1. Using IPCONFIG
        3. Using PING
          1. Checking Your TCP/IP Configuration with PING
          2. Checking Your Connection to Your Broadband Modem or Router or ICS Host with PING
        4. Network Connections
          1. Troubleshooting Your Network/Internet Connections
          2. Using Net Diagnostics
        5. Troubleshooting the Windows XP Firewall
          1. Windows XP SP2 Firewall
          2. SP2 Firewall Exceptions
          3. SP2 Firewall Advanced Settings
    14. 9. Troubleshooting Memory, Processor, and System Performance Problems
      1. Troubleshooting Slow System Performance
      2. Troubleshooting Virtual Memory
        1. Defragmenting Your Drive
        2. Using Disk Cleanup
        3. Viewing and Adjusting Page File (Swapfile) Configuration
      3. Troubleshooting Memory Upgrades
        1. Determining the Right Memory for Your System
        2. Installing Desktop Computer Memory
        3. Installing Notebook Computer Memory
        4. Freeing Up Sockets for Additional Memory
        5. Troubleshooting Memory Upgrade Problems
      4. Troubleshooting Defective Memory or Memory Sockets
        1. Troubleshooting Installed Memory
          1. Testing Installed Memory
          2. Troubleshooting Memory with POST Beep Codes
      5. Troubleshooting Processor Failures
        1. Detecting Overheating and Incorrect Voltage Levels
        2. VCore Settings and Overclocking
          1. Troubleshooting Voltage Problems
      6. Troubleshooting Processor Upgrades
        1. Understanding Processor Brands, Models, and Sockets
          1. Discovering Your Current Processor and BIOS Version
          2. Evaluating Upgrade Options
          3. Digging Up Processor Upgrade Options
          4. Who Gets the Best “Bang for the Buck” from a CPU Upgrade?
        2. I’m Not Sure What Type of Processor I Can Use in My Motherboard
        3. I’m Having a Hard Time Installing My New Processor
          1. Protecting Your Motherboard and Processor from Installation Damage
        4. My System Won’t Start After I Installed a New Processor
        5. My New Processor Isn’t Running as Fast as It Should
      7. Troubleshooting Motherboard Failures
        1. Preventing Electrostatic Discharge Damage to Your Motherboard
        2. Preventing Powerline Damage to Your Motherboard
      8. Troubleshooting Motherboard Upgrades
        1. Making Sure Your New Motherboard Will Fit into Your Case
        2. I’m Having a Hard Time Fitting My New Motherboard into My Case
        3. Preventing Damage to Your Motherboard During Memory and Add-in Card Installations
        4. Preventing Damage from Loose Components Inside the Case
        5. Diagnosing Other Motherboard Problems
        6. My System Beeps Abnormally After I Restart It with the New Motherboard in Place
      9. Troubleshooting Cooling Problems
        1. Preventing Overheating Damage to the Motherboard
    15. 10. Troubleshooting Power Problems
      1. Why Power Supplies Fail
      2. Determining You Have a Power Supply Problem
        1. Troubleshooting an Overheated Power Supply
        2. Troubleshooting a Power Supply That Reboots the Computer
        3. Troubleshooting a Computer That Won’t Turn On
        4. Troubleshooting System Lockups
        5. Troubleshooting an Overloaded Power Supply
      3. Troubleshooting a Power Supply Upgrade
        1. Right-Sizing a New Power Supply
      4. Selecting Powerline Protection
        1. Checking Wall Outlets
        2. Choosing the Right Surge Suppressor for Your Equipment
        3. Battery Backup Systems
          1. Basic or Enhanced Protection? Your Choice, Your Money
    16. A. Troubleshooting Methods and Flowcharts
      1. The Troubleshooting Process
        1. The First Step—Finding Out What Happened
        2. How to Check Out the Computing Environment
        3. Your Diagnostics Toolbox
        4. The Troubleshooting Cycle
        5. Testing a Subsystem
          1. Best Sources for Replacement Parts
        6. Where to Start?
        7. Where to Go for More Information
        8. Keeping Track of Your Solutions
      2. Summarizing the Troubleshooter’s Philosophy
      3. Flowcharts
        1. The Computer Starts, but the Screen Is Blank
        2. Part of the Screen Image Is Missing
        3. Display Has Too Few Colors
        4. Display Has Wavy Lines
        5. CRT Display Is Flickering
        6. 3D Gaming Display Quality Problems
        7. 3D Gaming Display Speed Problems
        8. Audio Hardware Problems
        9. Speaker and Volume Control Problems
        10. Can’t Connect to the Internet via a Dial-Up Connection
        11. Can’t Connect to Internet via Broadband or PPPoE
        12. Email Problems
        13. Web Page Problems
        14. File Download Problems
        15. Can’t Access Shared Files
        16. Some Network Users Can’t Access Shared Resources
        17. Local Printer Doesn’t Print
        18. Network Printer Doesn’t Print
        19. Print Quality Problems
        20. Scanner Problems
        21. My Camera/Printer Dock Doesn’t Work
        22. ATA/IDE Disk Drive Installation Troubleshooting
        23. Can’t Prepare ATA/IDE Hard Drive After Installation
        24. Hard Drive Doesn’t Boot
        25. Can’t Change Contents of ATA/IDE Hard Drive
        26. General Optical Drive Problems
        27. DVD Media Compatibility
        28. Buffer Underrun Problems on Drives without Underrun Protection
        29. CD-R and CD-RW Drive and Media Troubleshooting
        30. Buffer Underrun Problems on Drives with Underrun Protection
        31. Rewriteable (CD-RW) Media Problems
        32. Can’t Copy or Drag and Drop Files to CD-R or CD-RW Media
        33. Can’t Read Recordable (CD-R) Media
        34. Can’t Delete Files from a CD-RW or Rewriteable DVD Disc
        35. IDE Removable Media and Optical Drive Troubleshooting
        36. Removable Media and Flash Memory Problems
        37. Floppy Drive Problems
        38. Can’t Change Contents of a Floppy Disk
        39. My PS/2 Keyboard or Mouse Doesn’t Work
        40. Some Keys on the Keyboard Don’t Work
        41. No Keys on the Keyboard Work
        42. General Pointing Device Problems
        43. Pointing Device Won’t Move
        44. Pointing Device Responsiveness Problems
        45. Pointing Device Problems in a Portable PC
        46. Wireless Input and Pointing Device Problems
        47. I/O Port Is Detected but Not Working Properly
        48. USB Device Troubleshooting
        49. Can’t Detect Installed IEEE-1394 Port
        50. IEEE-1394 Device Troubleshooting
        51. Parallel Port Troubleshooting
        52. The Computer Doesn’t Start
        53. The Computer Displays Error Messages at Startup
        54. Windows Starts only in Safe Mode
        55. Can’t Start a Program from a Shortcut
        56. A Program Displays an Error When I Use It