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Learning Through Knowledge Management by Ann E Loh, Kwang Kok Lim, Pervaiz K. Ahmed

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14

Honda

Organizational and managerial systems for learning

Honda Motor Company is often referred to as one of the best managed companies in the world. It has achieved this status by employing an innovative organizational system. In this case study, we highlight some key aspects of Honda's system of learning.

Importance of questions and openness

Embodied in Honda's operating principles are the goals ‘learn, think, analyse, evaluate and improve’ and ‘listen, ask and speak up’.

This leads to constant questioning of ideas, decisions and management, which is encouraged and even demanded of each employee. It is referred to as ‘constructive contention’. According to Honda's co-founder:

there are discordant sounds within a company. As a president, ...

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