Book description
IT service management automation at your fingertips
About This Book- Learn to leverage ServiceNow's capabilities for improved IT automation by following step-by-step, practical instructions
- Build core administration, development, and maintenance skills with IT service management in ServiceNow
- Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and front-end automation
This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks.
Some familiarity with web technologies (JavaScript) would be helpful. Prior ServiceNow experience is not necessary.
What You Will Learn- Read and write clear, effective code for the ServiceNow platform
- Identify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeability
- Use debugging tools to troubleshoot when things go wrong
- Discover tips and tricks from top ServiceNow developers, architects, and administrators. Find out what the pros wish they knew when they were starting out
This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows.
We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Style and approachThis book is a step-by-step practical tutorial to help you quickly deploy and configure ServiceNow in your organization. It guides you through the process of building applications and understanding the underlying systems, to help you become a more effective ServiceNow/ITSM administrator and/or developer.
Publisher resources
Table of contents
-
Learning ServiceNow Second Edition
- Table of Contents
- Learning ServiceNow Second Edition
- Contributors
- Preface
- 1. The Interface
- 2. Lists and Forms
- 3. UI Customization
- 4. Understanding Data and Relationships
- 5. Tasks and Workflows
- 6. UI and Data Policies
- 7. User Administration and Security
- 8. Introduction to Scripting
-
9. The Server-Side Glide API
- The structure of an API class
- Server-side APIs
-
GlideRecord
- Initialize
- addQuery()
- addActiveQuery()
- addNullQuery() and addNotNullQuery()
- canRead(), canWrite(), canCreate(), and canDelete()
- deleteRecord() and deleteMultiple()
- get()
- getDisplayValue()
- getValue() and getUniqueValue()
- hasNext()
- initialize() and insert()
- next()
- orderBy() and orderByDesc()
- query()
- setAbortAction()
- setLimit()
- setValue()
- setWorkflow()
- update() and updateMultiple()
- GlideElement
- GlideDateTime
- GlideSession
- GlideSystem
- GlideUser
- Summary
- 10. The Client-Side Glide API
- 11. Server-Side Scripting
- 12. Client-Side Scripting
- 13. Service Portal Scripting
- 14. Debugging
- 15. Pro Tips
- Index
Product information
- Title: Learning ServiceNow
- Author(s):
- Release date: June 2018
- Publisher(s): Packt Publishing
- ISBN: 9781788837040
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