Summary
In this chapter, we have learned how to use the notifications mechanism more effectively—sending information about host and service status using multiple protocols such as SMS or instant messaging. This can be used to reduce the number of e-mails sent and reduce chances of information about failure getting caught by spam or e-mail filters.
We have also learned about escalations and how those can be used to automatically let additional people know when a problem has not been resolved in a timely manner. This can be especially important in large organizations or when there is no clear ownership of one or more resources.
The chapter also covers sending commands to Nagios and how they can be used to add information about hosts and services, ...
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