An open, honest, and safe environment
Apart from sounding like something taken directly out of a management training manual, what does having an open, honest, and safe environment actually mean? In relation to CD and DevOps, this means that you need to ensure that anyone and everyone involved in your product delivery process is able to openly comment and discuss ideas, issues, concerns, and problems, without the fear of ridicule or retribution.
As you found during the inspect stage, allowing for open discussions and honest appraisals of how things are done within your organization and the product delivery process brings to the surface details and facts that otherwise would have been missed or stayed hidden. You need to persist the culture where ...
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