Openness, transparency, and honesty
To truly get to the bottom of a given problem, you need to gather as much information and data about it as possible so that you can collectively analyze and agree the best way to overcome or address it—you need to know how big the elephant truly is before you expose it and then remove it. The natural reaction of most management "Stans" will be to run a closed session investigation and invite a selected few to take part.
This might provide some information and data, but it's a strong bet that it will not give you what you need; things will be missed, people will feel intimidated, and they will not feel free to disclose some pertinent pieces of information; some might simply forget an important detail, or worse ...
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