Support options
AirWatch has significantly improved its support model over the recent years. The following table demonstrates the different support options available for your organization:
|
Feature |
Basic |
Enhanced |
Enterprise | |
|---|---|---|---|---|
|
myAirWatch (Web Support) |
Knowledgebase |
Full access |
Full access |
Full access |
|
Forums |
Full access |
Full access |
Full access | |
|
Documentation |
Full access |
Full access |
Full access | |
|
Reactive support |
Support channels |
Web and phone |
Web and phone |
Web and phone |
|
Support requests via web |
Unlimited |
Unlimited |
Unlimited | |
|
Support requests via phone |
10 calls/year |
Unlimited |
Unlimited | |
|
24 x 7 response times for severity 1 |
Yes (1 hr) |
Yes (30 min) |
Yes (30 min) | |
|
Weekend response times for severity 2 |
No (5 x 12) |
Yes (2 hr) ... |
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