Part 5: People problems (and solutions)
You prepared. You planned your opening. You are committed to win–win negotiation. But you did not get the memo that you would be negotiating with Mr. or Ms. Psycho. So, now what?
Truth 30: Responding to temper tantrums
Truth 31: How to negotiate with someone you hate
Truth 32: How to negotiate with someone you love
Truth 33: Of men, women, and pie-slicing
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