Book description
Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it was profitable year after year, for decades. This loving leader began her career as an executive secretary, yet the company's founder chose her to succeed him as president. When asked why, he said, "Because she knows how to love people to success." She is Colleen Barrett, President Emeritus of Southwest Airlines. Lead with LUVis an extraordinary, wide-ranging conversation between Barrett and the legendary Ken Blanchard, author of The One Minute Manager. Drawing on personal experience, Barrett and Blanchard reveal why leading with love is the most powerful way to lead and how it can help you achieve truly amazing levels of performance.
In Leading at a Higher Level, Updated Edition, Blanchard and his colleagues bring together everything they've learned about world-class leadership. You'll discover how to create targets and visions based on the "triple bottom line"...and make sure people know who you are, where you're going, and the values that will guide your journey. From start to finish, this book extends Blanchard's breakthrough work on delivering legendary customer service, creating "raving fans," and building "Partnerships for Performance" that empower everyone who works for and with you. Updated throughout, this new edition contains two powerful, important new chapters: one on coaching to create higher-level leaders, and another on creating a higher-level culture throughout your organization. It also offers the definitive, most up-to-date techniques for leading yourself, individuals, teams, and entire organizations. Most importantly, it will help you dig deep within, discover the personal "leadership point of view" all great leaders possess-and apply it throughout your entire life.
Table of contents
- About This eBook
- Title Page
- Copyright Page
- Contents
-
Lead with LUV: A Different Way to Create Real Success
- Copyright Page
- Praise for Lead with LUV by Ken Blanchard and Colleen Barrett
- Foreword
- What Is Leadership?
- Celebrating Successes
- Having Mentors
- Servant Leadership Is Love in Action
- Understanding Servant Leadership
- The Triple Bottom Line
- Making Unions Your Business Partners
- Citizen of Choice
- A Compelling Vision
- What Makes Servant Leadership Work?
- Defining Love
- Maintaining a Strong Culture
- Differences Between Self-Serving and Servant Leaders
- Final Words
- Epilogue
- Endnotes
- LUV Notes
- About the Leading at a Higher Level Series
- About the Authors
- Services Available
- Social Networking
- Financial Times Press
-
Leading at a Higher Level: Leading at a Higher Level
- Contributing Authors
- Copyright Page
- Dedication Page
- Praise for Leading at a Higher Level
- List of Illustrations
- Introduction
- Section I. Set Your Sights on the Right Target and Vision
- Section II. Treat Your Customers Right
-
Section III. Treat Your People Right
- Chapter 4. Empowerment Is the Key
- Chapter 5. Situational Leadership® II: The Integrating Concept
- Chapter 6. Self Leadership: The Power Behind Empowerment
- Chapter 7. Partnering for Performance
- Chapter 8. Essential Skills for Partnering for Performance: The One Minute Manager®
- Chapter 9. Coaching: A Key Competency for Leadership Development
- Chapter 10. Situational Team Leadership
-
Chapter 11. Organizational Leadership
- The Importance of Managing Change
- Why Is Organizational Change So Complicated?
- When Is Change Necessary?
- Change Gets Derailed or Fails for Predictable Reasons
- Predictable Reasons Why Change Efforts Typically Fail
- Focus on Managing the Journey
- Surfacing and Addressing People’s Concerns
- Organizational Leadership Behaviors
- Situational Leadership® II and Leading People Through Change
- Involvement and Influence in Planning the Change
- Chapter 12. Strategies for Leading a Change
- Chapter 13. Managing a Successful Cultural Transformation
-
Section IV. Have the Right Kind of Leadership
-
Chapter 14. Servant Leadership
- What Is Servant Leadership?
- Applying Servant Leadership
- Great Leaders Encourage Their People to Bring Their Brains to Work
- What Impacts Performance the Most?
- Being a Servant Leader Is a Question of the Heart
- Driven Versus Called Leaders
- The Plight of the Ego
- What Servant Leaders Do
- Servant Leadership: A Mandate or a Choice
- Chapter 15. Determining Your Leadership Point of View
-
Chapter 14. Servant Leadership
- Endnotes
- Acknowledgments
- About the Authors
- Services Available
- Index
Product information
- Title: Learn How to Lead and Succeed (Collection)
- Author(s):
- Release date: August 2013
- Publisher(s): Pearson
- ISBN: 9780133739985
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