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Learn How to Lead and Succeed (Collection)

Book Description

Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it was profitable year after year, for decades. This loving leader began her career as an executive secretary, yet the company's founder chose her to succeed him as president. When asked why, he said, "Because she knows how to love people to success." She is Colleen Barrett, President Emeritus of Southwest Airlines. Lead with LUVis an extraordinary, wide-ranging conversation between Barrett and the legendary Ken Blanchard, author of The One Minute Manager. Drawing on personal experience, Barrett and Blanchard reveal why leading with love is the most powerful way to lead and how it can help you achieve truly amazing levels of performance.

In Leading at a Higher Level, Updated Edition, Blanchard and his colleagues bring together everything they've learned about world-class leadership. You'll discover how to create targets and visions based on the "triple bottom line"...and make sure people know who you are, where you're going, and the values that will guide your journey. From start to finish, this book extends Blanchard's breakthrough work on delivering legendary customer service, creating "raving fans," and building "Partnerships for Performance" that empower everyone who works for and with you. Updated throughout, this new edition contains two powerful, important new chapters: one on coaching to create higher-level leaders, and another on creating a higher-level culture throughout your organization. It also offers the definitive, most up-to-date techniques for leading yourself, individuals, teams, and entire organizations. Most importantly, it will help you dig deep within, discover the personal "leadership point of view" all great leaders possess-and apply it throughout your entire life.

Table of Contents

  1. About This eBook
  2. Title Page
  3. Copyright Page
  4. Contents
  5. Lead with LUV: A Different Way to Create Real Success
    1. Copyright Page
    2. Praise for Lead with LUV by Ken Blanchard and Colleen Barrett
    3. Foreword
    4. What Is Leadership?
    5. Celebrating Successes
    6. Having Mentors
    7. Servant Leadership Is Love in Action
    8. Understanding Servant Leadership
    9. The Triple Bottom Line
      1. Employer of Choice
      2. Provider of Choice
      3. Investment of Choice
    10. Making Unions Your Business Partners
    11. Citizen of Choice
    12. A Compelling Vision
      1. A Significant Purpose
      2. A Picture of the Future
      3. Clear Values
    13. What Makes Servant Leadership Work?
    14. Defining Love
    15. Maintaining a Strong Culture
    16. Differences Between Self-Serving and Servant Leaders
    17. Final Words
    18. Epilogue
    19. Endnotes
    20. LUV Notes
    21. About the Leading at a Higher Level Series
    22. About the Authors
    23. Services Available
    24. Social Networking
    25. Financial Times Press
  6. Leading at a Higher Level: Leading at a Higher Level
    1. Contributing Authors
    2. Copyright Page
    3. Dedication Page
    4. Praise for Leading at a Higher Level
    5. List of Illustrations
    6. Introduction
      1. Leading at a Higher Level
    7. Section I. Set Your Sights on the Right Target and Vision
      1. Chapter 1. Is Your Organization High Performing?
        1. The Right Target: The Triple Bottom Line
        2. A High Performing Organization Scores Every Time
        3. The HPO SCORES Quiz: How Does Your Organization Score?
        4. HPO SCORES Quiz
        5. How Does Your Organization Score?
      2. Chapter 2. The Power of Vision
        1. The Importance of Vision
        2. Effective Versus Ineffective Vision Statements
        3. Creating a Vision That Really Works
        4. A Compelling Vision Creates a Culture of Greatness
        5. Vision Is the Place to Start
        6. Vision Can Exist Anywhere in an Organization
        7. Make Your Vision a Reality
        8. Vision and Leadership
    8. Section II. Treat Your Customers Right
      1. Chapter 3. Serving Customers at a Higher Level
        1. Getting Legendary SCORES from Your Customers
        2. Creating Legendary Service
        3. Serving Customers at a Higher Level
        4. Permitting People to Soar
        5. Wallowing in a Duck Pond
        6. Giving Your People Wings
        7. Creating Legendary Service Requires Gung Ho People
    9. Section III. Treat Your People Right
      1. Chapter 4. Empowerment Is the Key
        1. What Is Empowerment?
        2. The Power of Empowerment
        3. How Past History Blocks Change to Empowerment
        4. Tapping People’s Power and Potential: A Real-World Example
        5. Learning the Language of Empowerment
        6. The Three Keys to Empowerment
      2. Chapter 5. Situational Leadership® II: The Integrating Concept
        1. Matching Leadership Style to Development Level
        2. Development Level Varies from Goal to Goal and Task to Task
        3. The Importance of Meeting People Where They Are
        4. The Three Skills of a Situational Leader
        5. Effective Leadership Is a Transformational Journey
      3. Chapter 6. Self Leadership: The Power Behind Empowerment
        1. Creating an Empowered Workforce
        2. Creating Self Leaders Through Individual Learning
        3. The Three Skills of a Self Leader
      4. Chapter 7. Partnering for Performance
        1. Establishing an Effective Performance Management System
        2. Partnering and the Performance Management System
        3. Partnering as an Informal Performance Management System
      5. Chapter 8. Essential Skills for Partnering for Performance: The One Minute Manager®
        1. One Minute Goal Setting
        2. One Minute Praisings
        3. Reprimanding Versus Redirection
        4. The Fourth Secret of the One Minute Manager
      6. Chapter 9. Coaching: A Key Competency for Leadership Development
        1. Definition of Coaching
        2. Five Applications of Coaching
      7. Chapter 10. Situational Team Leadership
        1. Why Teams?
        2. Why Teams Fail
        3. Top 10 Reasons Why Teams Fail
        4. Five Steps to High Performing Teams
        5. The Miracle of Teamwork
      8. Chapter 11. Organizational Leadership
        1. The Importance of Managing Change
        2. Why Is Organizational Change So Complicated?
        3. When Is Change Necessary?
        4. Change Gets Derailed or Fails for Predictable Reasons
        5. Predictable Reasons Why Change Efforts Typically Fail
        6. Focus on Managing the Journey
        7. Surfacing and Addressing People’s Concerns
        8. Organizational Leadership Behaviors
        9. Situational Leadership® II and Leading People Through Change
        10. Involvement and Influence in Planning the Change
      9. Chapter 12. Strategies for Leading a Change
        1. Nine Change Leadership Strategies
      10. Chapter 13. Managing a Successful Cultural Transformation
        1. Gung Ho!: A Starting Point
        2. From Gung Ho! to a Proven Cultural Transformation
        3. Managing a Successful Cultural Transformation
        4. Critical Success Factors for Cultural Transformation
    10. Section IV. Have the Right Kind of Leadership
      1. Chapter 14. Servant Leadership
        1. What Is Servant Leadership?
        2. Applying Servant Leadership
        3. Great Leaders Encourage Their People to Bring Their Brains to Work
        4. What Impacts Performance the Most?
        5. Being a Servant Leader Is a Question of the Heart
        6. Driven Versus Called Leaders
        7. The Plight of the Ego
        8. What Servant Leaders Do
        9. Servant Leadership: A Mandate or a Choice
      2. Chapter 15. Determining Your Leadership Point of View
        1. Elements of a Leadership Point of View
        2. Developing Your Own Leadership Point of View
        3. My Background
        4. How I Learned My Leadership Point of View
    11. Endnotes
      1. Introduction
      2. Chapter 1
      3. Chapter 2
      4. Chapter 3
      5. Chapter 4
      6. Chapter 5
      7. Chapter 6
      8. Chapter 7
      9. Chapter 8
      10. Chapter 9
      11. Chapter 10
      12. Chapter 11
      13. Chapter 12
      14. Chapter 13
      15. Chapter 14
      16. Chapter 15
    12. Acknowledgments
    13. About the Authors
    14. Services Available
      1. Global Headquarters
      2. Keynote Speakers
      3. Social Networking
      4. Ken’s Twitter Updates
      5. Tools for Change
      6. Helping People Win at Work with Situational Leadership® II
    15. Index