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Lean Six Sigma Logistics: Strategic Development to Operational Success by Robert Martichenko, Thomas Goldsby

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MEASUREMENT TOOLS

At the cornerstone of Lean Six Sigma Logistics is one’s understanding of the processes that deliver value to customers and generate returns for the company. Central to gaining an understanding of the processes is measurement. Given careful design of a process and expectations regarding output, we must be able to assess its relative performance. This chapter reviews valuable measures of Lean Six Sigma Logistics performance and emphasizes the importance of valid inputs to measurement. In fact, we start with a discussion of the data collection plan before surveying measurement tools, including those associated with process ...

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