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Lean Six Sigma Logistics: Strategic Development to Operational Success by Robert Martichenko, Thomas Goldsby

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CAPABILITY:PREDICTABILITY

Capable logistics networks have minimal variation. Minimizing variation results in a predictable operation. Predictable operations improve customer service as delivery commitments are kept and customers do not feel the negative effects from out-of-control processes. Predictable processes are the foundation for continuous improvement because predictability is preceded by standard operations. The three strategic focus areas for Predictability are:

  1. Organization

  2. Coordination

  3. Complexity

These three areas will be discussed ...

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