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Lean Six Sigma Service Excellence by Gerald Taylor

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11 THE FUNDAMENTALS OF LEAN THINKING FOR SERVICE EXCELLENCE: DOING MORE WITH LESS!

THE FUNDAMENTALSOF LEAN THINKINGFOR SERVICEEXCELLENCE: DOINGMORE WITH LESS!

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LEAN THINKING

Thus far, we have discussed how the applications of Six Sigma are used to improve the quality, productivity, and cost effectiveness of a service operation. This book not only is dedicated to using Six Sigma as a means to achieve service excellence but is also devoted to employing Lean thinking to improve an organization’s operating efficiencies. Earlier chapters alluded ...

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