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Lean Six Sigma Service Excellence by Gerald Taylor

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10 DEPLOYING YOUR PERFORMANCE EXCELLENCE SYSTEM

DEPLOYING YOURPERFORMANCEEXCELLENCE SYSTEM

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Exceed (ik SEED): to surpass or to be superior, to go beyond (a limit). Excel (ik SEL): to surpass; outstrip; be outstanding. Excellent (EK s lnt): being of the best quality; exceptionally good.

—Funk and Wagnalls Standard Dictionary

To achieve Six ...

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