O'Reilly logo

Lean Six Sigma Service Excellence by Gerald Taylor

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

]>

8 SIX SIGMA SOFT SKILLS: WORKING WITH AND THROUGH OTHERS

SIX SIGMASOFT SKILLS:WORKING WITH ANDTHROUGH OTHERS

line

No matter what you do or how sophisticated things get, it still all comes down to people!

—Tim Auen

A Six Sigma project team is somewhat of an enigma in any organization within which it operates. The life of a team is limited, it has no legitimate authority to compel others to act in its interest, and although it has an executive sponsor, it has no formal superior. Its only true power is its standing with the executive sponsor ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required