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Lean Six Sigma Service Excellence by Gerald Taylor

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5 THE BASIC SIX SIGMA TOOL KIT

THE BASICSIX SIGMA TOOL KIT

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An apprentice carpenter may want only a hammer and saw, but a master craftsman employs many precision tools.

—Robert L. Kruse

Data Structures and Program Design

A vital part of Six Sigma implementations is the use of statistical quality control tools. In addition to the methods discussed in previous chapters, the analytical tools presented in this chapter are commonly used to improve productivity and service quality. Table 5.1 outlines the Six Sigma improvement process (DMAIC) ...

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