O'Reilly logo

Lean Six Sigma Service Excellence by Gerald Taylor

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

]>

1 THE QUEST FOR PRODUCTIVITY

THE QUEST FORPRODUCTIVITY

line

Perhaps you should be more productive.

In a recent television commercial for an international seller of computers and business machines, an executive is talking to his psychiatrist. He is conveying the hellish nightmare he recently had and is looking for an interpretation of his dream. His dream consisted of a sword stuck in a stone and he couldn’t get it out. It was his magic “cost-cutting” sword. He looks to his counselor for answers and receives, what he and many American executives ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required