Lean Six Sigma For Dummies

Lean Six Sigma For Dummies^®, 2nd Edition

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Table of Contents

Introduction

About This Book

Conventions Used in This Book

Foolish Assumptions

How This Book Is Organised

Part I: Lean Six Sigma Basics

Part II: Working with Lean Six Sigma

Part III: Assessing Performance

Part IV: Improving the Processes

Part V: Deploying Lean Six Sigma

Part VI: The Part of Tens

Icons Used In This Book

Where to Go From Here

Part I: Lean Six Sigma Basics

Chapter 1: Defining Lean Six Sigma

Introducing Lean Thinking

Bringing on the basics of Lean

Perusing the principles of Lean thinking

Sussing Six Sigma

Considering the core of Six Sigma

Calculating process sigma values

Meeting the major points of Six Sigma

Chapter 2: Understanding the Principles of Lean Six Sigma

Considering the Key Principles of Lean Six Sigma

Improving Existing Processes: Introducing DMAIC

Defining your project

Measuring how the work is done

Analysing your process

Improving your process

Coming up with a control plan

Reviewing Your DMAIC Phases

Taking a Pragmatic Approach

Part II: Working with Lean Six Sigma

Chapter 3: Identifying Your Customers

Understanding the Process Basics

Pinpointing the elements of a process

Identifying internal and external customers

Getting a High-Level Picture

Drawing a high-level process map

Segmenting customers

Chapter 4: Understanding Your Customers’ Needs

Can You Kano?

Obtaining the Voice of the Customer

Taking an outside-in view ...