Part IV
Improving the Processes
In this part . . .
In this part, we introduce a variety of tools and techniques to help you identify and reduce waste in your existing processes, enabling you to improve the time it takes to do things. We give you the lowdown on Value-Added and Non-Value-Added, and look at the importance of identifying and tackling bottlenecks in your processes.
In particular, we are looking at how to improve process flow covering a number of concepts including ‘pull not push’, and the power of prevention. We also look at how to design new processes so that they deliver six sigma performance from day one, and in doing so, we introduce the House of Quality (Quality Function Deployment) as the key technique in this.
