Part II
Working with Lean Six Sigma
© John Morgan and Martin Brenig-Jones
Go to www.dummies.com/cheatsheet/leansixsigma for a Cheat Sheet chock-full of valuable information about Lean Six Sigma that you can reference on a regular basis.
In this part …
Know who your various and often quite different customers are or who they may be and how you can then determine their requirements.
Use the information about who your customers are to form the basis of the measurement for your processes.
Look at your processes, through either a process or value stream map or both, to see what the process really looks like and understand who does what, when, where and why.
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