Chapter 11
Creating the Right Culture
In This Chapter
Understanding your organisation’s culture
Working through the cultural transformation process
Getting stakeholders on board
Creating a vision of the desired company culture
Developing leaders’ and employees’ skills
In order to achieve a Lean Six Sigma business transformation, you need to think about how the organisational culture should change for the new ways of working to be sustained. This chapter provides a pragmatic approach to planning a cultural change that will enable the business transformation to be both successful and sustained.
Culture, What Culture?
Every organisation has a unique culture, which will have developed over time. Culture can be simply described as the way people normally do things in an organisation and what they do when no one is around to tell them what to do. Employees and executives often take for granted the culture of their organisation, because they see and work with it every day. Individuals find ...
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